OUR STORES

VISIT OUR NEW
STORE IN Salwa Road

ALMAHA Center
Doha Eagle , First Floor , Office 62

Information questions

Frequently Asked Questions

Will I receive the same product that I see in the picture?

At our core, we value transparency and honesty in every aspect of our customer experience. When you ask the question, "Will I receive the same product that I see in the picture?" the answer is a resounding yes. We understand that what you see matters, and we're committed to delivering on that promise.

Where can I view my sales receipt?

To view your sales receipt, you can typically find it in the following places:

Online Account: Log in to your account on the website of the retailer or service provider where you made the purchase. Look for a "Purchase History," "Order History," or "Billing" section. There, you should be able to access and download your sales receipt.

Email: Check your email inbox for a confirmation email or receipt from the retailer or service provider. Many businesses send electronic receipts after a purchase, and you can often find a link to view or download the receipt in the email.

How can I return an item?

Returning an item typically involves the following steps:

Check the Return Policy: Review the retailer's or seller's return policy. Make sure you understand the conditions for returning an item, including the timeframe within which returns are accepted, any restocking fees, and the condition in which the item should be returned.

Prepare the Item: If the item is eligible for return, ensure it's in its original packaging and condition, with all accessories and components included. If applicable, make sure you haven't used the item extensively.

Initiate the Return: Log in to your account on the retailer's website or contact their customer service to initiate the return process. Provide details about the item, your order number, and the reason for the return. They might provide you with a return authorization or a return label.

Pack the Item: Place the item in a secure box with protective packaging if needed. Include any documentation or return forms provided by the retailer.

Attach the Label: If the retailer provides a return label, attach it to the package. Make sure the label is clearly visible and that any previous shipping labels are removed or covered.

Ship the Item: Drop off the package at a designated shipping location or arrange for a pickup if the retailer offers that option. Keep the tracking number for reference.

Await Processing: Once the retailer receives the returned item, they will inspect it to ensure it meets their return policy criteria. This process may take a few days.

Refund or Exchange: Depending on your preference and the retailer's policy, you'll receive a refund to your original payment method or an exchange for the item.

Remember to keep copies of any communication, receipts, and tracking information related to the return. The specific steps might vary based on the retailer's policy, so always refer to their official guidelines. It's also important to be patient during the return process, as it may take some time for the retailer to process the return and issue the refund or exchange.

Will you restock items indicated as “out of stock?”

Yes, it will be provided as soon as possible

Where can I ship my order?

When placing an order, the destination where you want your order to be shipped to is usually referred to as the "shipping address." Here's how you can provide your shipping address:

Online Checkout: During the online checkout process on the retailer's website, you will typically be prompted to enter your shipping address. This is the address where you want the order to be delivered.

Account Information: If you have an account with the retailer, your shipping address might already be saved in your account information. Ensure that the correct address is selected before finalizing your order.

Manual Entry: You will need to provide details such as your full name, street address, city, state/province, postal/ZIP code, and country. Make sure all the information is accurate and up-to-date.

Shipping Options: Depending on the retailer, you might have the option to choose different shipping methods (standard, express, etc.) and provide specific instructions, such as leaving the package at the doorstep.

Payment and Review: After entering your shipping address, you'll proceed to payment and review your order. Double-check that the shipping address displayed is accurate before confirming your order.

Always ensure that your shipping address is accurate and complete to avoid any issues with the delivery of your order. Additionally, make sure that you choose the correct country for international orders.

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